Return policy

We are committed to providing quality products and services. If you have any questions or need to return your purchase, please read our return policy as follows:

Return conditions:

To qualify for the return service, the item must be unused within 30 days of purchase.
Goods must be in their original packaging with all labels, accessories and invoice or order number.
Returned goods must match the verified information at the time of purchase.
Return process:

Please contact our customer service team within 30 days of purchase with the order number and reason for return.
We will confirm your return request and provide the return address.
Please return the goods to us in their original packaging. The customer is responsible for the shipping cost of the return.
Once the returned goods have been delivered and inspected, we will arrange a refund for you.
Refund Policy:

The refund amount will be refunded using the method you paid at the time of purchase.
The refund amount will be processed within 7 working days after receipt of the returned item and verification. Actual arrival times may vary depending on the paying institution.
Refunds will be deducted from part of the shipping and possible handling fees, the exact amount will be confirmed at the time of refund depending on the situation.
Special cases:

Customized and personalized items, once purchased, will not be refundable, unless there is a quality problem with the product.
If the returned goods are due to quality problems or shipping damage, you will be entitled to free shipping and full refund service, please provide relevant evidence.